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At checkout, we require the credit card customer identification number (CIN) with every online purchase made with American Express, MasterCard and Visa Cards. The CIN is a 3 or 4 digit, numeric value that provides a cryptographic check of the information embossed on the card. This security feature is designed to protect you against consumer fraud. Your CIN will not be stored or maintained on any of our systems and you will need to provide the number every time a purchase is made on LIGoldMine.com.
1. What information does LIGoldMine.com collect from our online customers?
For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on LIGoldMine.com, in order to fulfill the order, we collect and store your name, address, shipping information, e-mail address, telephone number, purchase data, and billing information.
2. Does LIGoldMine.com use "cookies"?
3. How does LIGoldMine.comuse the individualized information that we collect?
We and the third parties who provide services related to LIGoldMine.com will use the information referenced above to fulfill your order and provide services related to LIGoldMine.com or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, Web site evaluation, data analysis and, where applicable, data cleansing. The third parties who provide any of these services are authorized to use this information only in connection with the services they are engaged to perform. In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We also may use that information, from time to time, to contact you and allow third parties to contact you with our consent concerning products, services, sales or special promotions of LIGoldMine.com or our corporate affiliates, including LI Gold Mine Jewelers, as well as third-party products and services [branded with the name LI Gold Mine Jewelers or with the name of another of our affiliate(s)] that LI Gold Mine Jewelers believes will be of interest to you. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the mailing address, e-mail address or phone number provided below:
LI Gold Mine Jewelers
1 Glen Cove Rd 135 W Main St
Greenvale, NY 11548 Smithtown, NY 11787
We currently send e-mails only to those LIGoldMine.com customers who are interested in receiving information about our products and services. If you have previously received such e-mails, but no longer want to, contact us by one of the methods referenced above or by unsubscribing to an e-mail you receive from us or to the LIGoldMine.com Newsletter, as the case may be. Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from LI Gold Mine for a brief period of time after you make your request. You may also use the above addresses and phone number to correct or update any of the individual
information we have stored.
4. How is the information LIGoldMine.com collects stored and what security procedures do we have in place to protect the confidentiality of that information?
5. How does LIGoldMine.com protect the safety and privacy of children?
Our site is not directed or marketed to children under the age of 18. We do not intentionally collect or store information on children. If we learn that a
child has made a purchase from LIGoldMine.com without his or her parent's consent, we immediately, upon parental request, void the sale and refund any
monies collected on the return of the merchandise.
We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our Web site. A message will be displayed on our home page for a period of time that a change has been made. We also may send an e-mail describing the changes. You are welcome to refer to this policy each time you are considering making a purchase.
Regular delivery for in-stock merchandise is 7-10 business days. For 2 business-day Expedited Delivery* add an additional $10.00. For Overnight Service* add $20.00 (must be placed before noon EST). If we're temporarily out of stock, you will be notified accordingly. OvernightService is available for delivery on the next regular business day. If you require Saturday delivery, please contact us at 631-656-0690 for delivery options based upon your specific location. Shipments to Alaska and Hawaii follow the same rate schedule, however regular delivery will take an extra 3 days. If the item(s) you purchased are drop shipped, you will receive the merchandise directly from the manufacturer in approximately 2 weeks from the date your order was placed.
*We regret that Expedited or Overnight Service cannot deliver to PO Boxes or APO/FPO addresses. Recipient's telephone number is required on all orders. Note: Items that are weight or size prohibitive may not qualify for LI Gold Mine Expedited or Overnight Service.
We accept MasterCard, Visa, American Express, Gift Certificates and merchandise credits may also be used as payment. LI Gold Mine also accepts PayPal from U.S. based PayPal accounts for orders shipped within the United States.
100% Satisfaction Guaranteed! We're committed to providing you with great customer service and making a return as easy as possible. That's our promise to our customers!
14-Day No-Risk Return Policy & Guarantees
If for any reason you are not 100% satisfied with your purchase within 14 days of receipt, you may return any unused merchandise for a refund, credit or exchange (minus shipping & handling) Customized or engraved items are not eligible for a refund. Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than LI Gold Mine cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned.
Items over $1,000 may be entitled to pay a 5% restocking fee & on items under $1,000 there may be a 10% restocking fee.